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Oxygen Forensics Suite Analyst 2011

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(@sgreene2991)
Posts: 77
Trusted Member
Topic starter
 

I am having a lot of trouble getting this installed. It keeps saying that the license key needs to be activated, and when I activate it, it just shuts down. Has anyone else had this problem? Or offer some suggestions on how to fix this?

 
Posted : 03/08/2011 4:26 am
Fab4
 Fab4
(@fab4)
Posts: 173
Estimable Member
 

Or offer some suggestions on how to fix this?

Oxygen Forensic's technical support helpline perhaps….

 
Posted : 03/08/2011 2:34 pm
(@sgreene2991)
Posts: 77
Trusted Member
Topic starter
 

I'm tempted, their rates for calling the helpline are a tad steep. And I just spent a bunch getting the license itself.

 
Posted : 03/08/2011 9:00 pm
(@oxygen_software)
Posts: 53
Trusted Member
 

+1 (877) 9-OXYGEN number is free to call. And e-mail support@oxygen-forensic.com was always free too -)

 
Posted : 04/08/2011 3:48 am
(@sgreene2991)
Posts: 77
Trusted Member
Topic starter
 

The 877 number is never answered. I did manage to get help online but it did take a little while.

 
Posted : 04/08/2011 3:52 am
(@oxygen_software)
Posts: 53
Trusted Member
 

The phone number is managed, but during Moscow, Russia working time.
Anyway, fine to hear the problem is solved -)

 
Posted : 04/08/2011 3:58 am
(@jonathan)
Posts: 878
Prominent Member
 

The 877 number is never answered. I did manage to get help online but it did take a little while.

I've always found their support to be good. I submitted a support request via their online form last evening and got a response pretty much straight away.

 
Posted : 04/08/2011 12:16 pm
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