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Cellebrite Error(s)

Discussion of forensic issues related to all types of mobile phones and underlying technologies (GSM, GPRS, UMTS/3G, HSDPA, LTE, Bluetooth etc.)
Subforums: Mobile Telephone Case Law
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Cellebrite Error(s)

Post Posted: Fri Jan 05, 2018 4:17 pm

On Wednesday I did a number of phones and everything worked. Today I come in, do several phones, but now when I attempt to open any of the completed phones in Physical Analyzer I either get an unknown error or the file opens, says reading content and then nothing appears.

As an example, I did a physical via a microsd card and copy the data over to the USB drive I've been utilizing. I go to open the ufd file, Physical Analyzer comes up, shows the device at the top, says reading content at the bottom and then nothing appears. If I go into memory images all the bin files are there.

I've tried uninstalling and reinstalling Physical Analyzer with the same results.

Anyone run into this issue before? It would appear I lost a lot of work. My license has expired so I can't contact Cellebrite for support until my department renews and no idea when that will happen.  

the_Grinch
Senior Member
 
 
  

Re: Cellebrite Error(s)

Post Posted: Fri Jan 05, 2018 10:57 pm

Cellebrite recently announced a bug that will reportedly cause Physical Analyzer—and a few other Cellebrite products—to stop decoding data as of January 5th, 2018.

They have a light hotfix, which you can use to perform an in-place update if your license expired in February 2017 or later. I suggest that you check out the MyCellebrite portal and/or contact Cellebrite support for further information.
_________________
Arman Gungor

Metaspike
Developers of Forensic Email Collector
www.metaspike.com 

gungora
Member
 
 
  

Re: Cellebrite Error(s)

Post Posted: Sat Jan 06, 2018 1:35 am

Thank you so much for this information!! I was losing my mind thinking the data was corrupted! Have 30 phones to get through and losing work done on a number of them was not in the cards!  

the_Grinch
Senior Member
 
 
  

Re: Cellebrite Error(s)

Post Posted: Sat Jan 06, 2018 4:14 am

- the_Grinch
My license has expired so I can't contact Cellebrite for support until my department renews and no idea when that will happen.


You have a great opportunity right now to make it happen, don't you?  

athulin
Senior Member
 
 
  

Re: Cellebrite Error(s)

Post Posted: Mon Jan 08, 2018 2:22 am

Just to make it clear to all, the fix is available to anyone using UFED PA, even if your license has expired so that you can continue using your expired old PA version (although you are missing lots of data available from new supported applications and new application versions).

Best regards,
Ron  

RonS
Senior Member
 
 
  

Re: Cellebrite Error(s)

Post Posted: Wed Jan 10, 2018 12:18 pm

- athulin
- the_Grinch
My license has expired so I can't contact Cellebrite for support until my department renews and no idea when that will happen.


You have a great opportunity right now to make it happen, don't you?


Haha you are definitely correct! To confirm what others have said, the license was transferred to my Cellebrite account and I was able to download it from there. Hotfix worked flawlessly and I am back in business.

Thanks all!  

the_Grinch
Senior Member
 
 
  

Re: Cellebrite Error(s)

Post Posted: Wed Jan 10, 2018 2:37 pm

So the logical action is to say: Thank you Cellebrite! Expired licenses you get normally nothing.  

RolfGutmann
Senior Member
 
 

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