±Forensic Focus Partners

Become an advertising partner

±Your Account


Username
Password

Forgotten password/username?

Site Members:

New Today: 0 Overall: 35880
New Yesterday: 1 Visitors: 115

±Follow Forensic Focus

Forensic Focus Facebook PageForensic Focus on TwitterForensic Focus LinkedIn GroupForensic Focus YouTube Channel

RSS feeds: News Forums Articles

±Latest Articles

±Latest Videos

±Latest Jobs

Oxygen Forensics Suite Analyst 2011

Discussion of forensic issues related to all types of mobile phones and underlying technologies (GSM, GPRS, UMTS/3G, HSDPA, LTE, Bluetooth etc.)
Subforums: Mobile Telephone Case Law
Reply to topicReply to topic Printer Friendly Page
Forum FAQSearchView unanswered posts
 
  

sgreene2991
Senior Member
 

Oxygen Forensics Suite Analyst 2011

Post Posted: Aug 03, 11 04:26

I am having a lot of trouble getting this installed. It keeps saying that the license key needs to be activated, and when I activate it, it just shuts down. Has anyone else had this problem? Or offer some suggestions on how to fix this?  
 
  

Fab4
Senior Member
 

Re: Oxygen Forensics Suite Analyst 2011

Post Posted: Aug 03, 11 14:34

- sgreene2991
Or offer some suggestions on how to fix this?


Oxygen Forensic's technical support helpline perhaps....  
 
  

sgreene2991
Senior Member
 

Re: Oxygen Forensics Suite Analyst 2011

Post Posted: Aug 03, 11 21:00

I'm tempted, their rates for calling the helpline are a tad steep. And I just spent a bunch getting the license itself.  
 
  

Oxygen_Software
Senior Member
 

Re: Oxygen Forensics Suite Analyst 2011

Post Posted: Aug 04, 11 03:48

+1 (877) 9-OXYGEN number is free to call. And e-mail support @ oxygen-forensic.com was always free too Smile  
 
  

sgreene2991
Senior Member
 

Re: Oxygen Forensics Suite Analyst 2011

Post Posted: Aug 04, 11 03:52

The 877 number is never answered. I did manage to get help online but it did take a little while.  
 
  

Oxygen_Software
Senior Member
 

Re: Oxygen Forensics Suite Analyst 2011

Post Posted: Aug 04, 11 03:58

The phone number is managed, but during Moscow, Russia working time.
Anyway, fine to hear the problem is solved Smile  
 
  

Jonathan
Senior Member
 

Re: Oxygen Forensics Suite Analyst 2011

Post Posted: Aug 04, 11 12:16

- sgreene2991
The 877 number is never answered. I did manage to get help online but it did take a little while.


I've always found their support to be good. I submitted a support request via their online form last evening and got a response pretty much straight away.
_________________
Forensic Control
twitter.com/ForensicControl
St Bride Foundation, 14 Bride Lane, London, EC4Y 8EQ 
 

Page 1 of 1